Employee Assistance (EAP) Consulting & Training
An Employee Assistance Program (or EAP) are workplace focused
programmes that aim to assist in the identification and resolution of
employee problems such as personal or work related matters, which affect
or may affect performance. The aim of EAP's is to enhance individual
performance in the workplace to the benefit of both the individual and
the organisation.
Independent Sourcing Solution
Purchasing an EAP can be a monumental task, particularly given the
size of the investment. The EAP market place is aggressive and highly
competitive so making the choice between providers can be difficult and
time consuming. ScotCoach specialises in providing independent and
impartial sourcing advice for companies in selecting and contracting
with an EAP and Work-Life supplier. With over twenty years of global
experience in the field, we bring impeccable credentials to our clients.
We have extensive experience in these matters and can arrange
references from recent client's purchasing managers if required We know
the UK and Global EAP providers, their strength and weaknesses, we know
how to best negotiate with them and most importantly we understand the
corporate sourcing (tender) process. For a reasonable investment we can
not only assist you with RFP, Tendering and Selection we are confident
that we can we save you a substantial amount on the final fee paid to
the EAP supplier. We can also offer options to you that will improve the
level of participation of your EAP.
Independent EAP Auditing &
Evaluation
Your EAP is a major investment and one that needs to be monitored. Is
your EAP giving you value for money, what is the actual waiting times,
what is the quality of case files and referrals? ScotCoach can assist
you with a micro or macro review of you existing EAP, whether it is
internally or externally operated. Services offered can include: Formal
evaluation of EAP cost-effectiveness Evaluation of actual utilisation
rates Customer satisfaction - 'secret shopper' surveys Blind auditing of
client clinical files Surveys of employees attitude towards EAP Call
centre effectiveness evaluation EAP training evaluation Desk audits of
complaints and client issues
Specialist EAP Training Services
We offer the following EAP training courses:
Introduction to EAPs
This one hour briefing is designed for companies considering
introducing an EAP or wanting to know how to evaluate their existing
programme. This session can be run at a breakfast meeting, over lunch or
at your regular management meeting. This session is offered at no
charge.
Email us to arrange your free briefing session
Essentials of EAPs
This course covers the essentials of Employee Assistance. Designed
especially for those who have joined the EAP profession in the past
couple of years, it provides an excellent introduction to all core
aspects of Employee Assistance. How to Write & Present Winning Tenders &
Presentations This one to three day course is designed for EAP
professionals in sales, marketing or business development. This course
can be run for internally for your teams and it is also offered every
year as part of our EAP Training Series. Please
Contact us for more details.
Human Resources Management (HRM) for EAP
Professionals
This course is all about understanding your customer. Human Resource
Managers are key purchasers and co-ordinators of EAPs and EAP
professionals can gain a competitive advantage by understanding this
distinctive professional group. HRM practices also play an important
role in almost every aspect of an organisation's activities and often
cross the roles of the EAP and Work-life consultancy. This short-course
provides a good introductory grounding in the key areas of human
resource management. It will help participants understand the
responsibilities, duties and language of HRM. Advanced EAP Management
This course is for people with at least 2 years experience in EAPs and
for those who have attended our other training. The course covers: EAP
Account Management CEAP Awareness Performance Management & EAPs Sales &
Marketing Alcohol & other Drugs in the Workplace & EAPs Developing EAP
Excellence. Please
Contact us for more details.
Workplace Mediation Training for EAP Professionals
This seven-day course is only open to HR Professionals (CIPD Diploma
or equivalent), qualified welfare officers, EAP Counsellors, CEAPs, or
those who hold another relevant qualification in psychology, HR,
counselling or conflict studies. Participants must also have a minimum
of three years experience in a professional role (HR, EAP, etc). For
more information click here
Other EAP Training Offered
We also offer the following EAP Training Courses:
- EAP Evaluation & Auditing
- Advanced EAP Management
- CEAP Awareness
- Performance Management & EAPs
- Sales & Marketing Master Class
- Alcohol & other Drugs in the Workplace Awareness Programme
- Workplace Trauma Awareness
- Emotional Intelligence for EA Professionals
- Developing EAP Excellence
Please
Contact us for more details.
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